ComplyPlus™ Presents: Navigating Health and Social Care Compliance

Episode 21 - CSTF Statutory and Mandatory Training

In this episode of ComplyPlus™ Presents, Lewis Normoyle sits down with Dr Richard Dune to unpack the confusion around CSTF statutory and mandatory training in health and social care. Together, they explore the Core Skills Training Framework (CSTF), its origins, who it applies to, and why it's become a gold standard across the sector.
From legal foundations and CQC alignment to delivery methods and refresher intervals, Dr Richard Dune shares practical advice on moving beyond tick-box compliance and embedding training that actually improves care. They also tackle common myths, including whether eLearning alone is enough and how often training really needs to be refreshed.
An insightful conversation for anyone responsible for workforce development, compliance, or service quality in health and social care settings.

Episode 20 - How to Keep Health & Social Care Policies Practical and Used

In this episode of ComplyPlus™ Presents, Lewis Normoyle sits down with Dr Richard Dune to explore why detailed policies often fail to improve everyday care. They discuss how policies can look impressive on paper but still leave services exposed during CQC inspections because they are outdated, generic, or simply not used.
Together, they explain what makes a policy useful, usable, and used and why clarity, accessibility, and regular reinforcement are essential for success. The discussion shares real examples of common pitfalls, from tick-box exercises to missing training links, and offers practical strategies to embed policies into induction, supervision, and daily routines.
This conversation provides clear, actionable insights to help any health and social care provider turn policies into living tools that drive safe, consistent, and high-quality care

Episode 19 - Why domiciliary care providers are failing CQC inspections and how to fix it

In this episode of ComplyPlus™ Presents, Lewis Normoyle sits down with Dr Richard Dune to unpack why so many domiciliary care providers are failing CQC inspections and what it really takes to turn things around. From rushed visits and medication errors to poor governance and passive use of technology, the conversation explores the most common pitfalls putting services and service users at risk.
Drawing on real examples and years of frontline experience, they share practical strategies for strengthening leadership, embedding effective audits, and building a culture where safe, high-quality care is the norm. A frank and solutions-focused conversation for anyone committed to raising standards in health and social care.

Episode 18 - Menopause and the Workplace: A Conversation with Lily Samuels

In this episode of ComplyPlus Presents, Lewis sits down with Lily Samuels; registered nutritionist, menopause specialist, and founder of Lily Samuels Nutrition; to explore how science, culture, and lived experience shape support for women’s health. From her nursing career in South Africa to leading menopause education in the UK, Lily shares insights on breaking the stigma, building supportive workplaces, and prioritising women’s wellbeing through nutrition and awareness.A powerful conversation on empathy, action, and reshaping the future of workplace health.

Episode 17 – Fertility Equity, Culture and Leadership in Care

In this episode of ComplyPlus™ Presents, Lewis sits down with Abby Mango, a fertility nurse specialist and certified John Maxwell coach, to explore culture, representation, and values-led leadership in fertility care. From her journey from Zimbabwe to the NHS, Abby shares insights into breaking myths, improving access, and empowering both patients and professionals through coaching. A powerful conversation on reshaping fertility services with empathy and equity at the core.

Episode 16 - Technology Adoption in Regulated Sectors

In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle unpack the challenges of technology adoption in regulated services. They explore why many providers struggle with outdated systems, poor procurement decisions, and long contracts that limit flexibility.
From pandemic-driven change to the risks of groupthink and underused tools, this conversation offers practical insights for decision-makers looking to invest in the right tech. Tune in for a timely discussion on how to make smarter choices and build sustainable digital systems in health, social care, and education.

Episode 15 - From Nurse to CCO: Elsie Rodas on Career Courage, Compliance, and Compassionate Leadership

In this episode of ComplyPlus™ Presents, Lewis Normoyle sits with Elsie Rodas about her remarkable journey from aspiring lawyer in the Philippines to frontline nurse, and now Chief Commercial Officer of LearnPac Systems UK Ltd. Elsie opens up about growing up in a small town, adjusting to life in the UK as a nurse, and the cultural and professional shifts she experienced along the way. After years working across wards, theatres, and community care, she began to notice a deeper issue, gaps in how care and training were delivered. This realisation sparked her transition into compliance-focused training and the co-founding of LearnPac.
Together, they explore the impact of lived experience on leadership, the realities of building something from the ground up, and why compassionate, competent training is critical for the future of care. Tune in to hear how purpose, resilience, and frontline experience can shape impactful change in regulated services.

Episode 14 - From Crisis to Calling - A Conversation with Raymond Ruzvidzo

In this episode of ComplyPlus™ Presents, Dr Richard Dune is joined by Raymond Ruzvidzo to explore a remarkable journey through the health and social care sector, from frontline caregiving in the UK to professional training leadership in Canada. Together, they reflect on the personal experiences that sparked Raymond’s career and the lessons he learned while navigating regulation, workforce development, and cultural change.
With insights shaped by lived experience and cross-continental leadership, they discuss how values-driven care, compliance systems, and effective training can transform outcomes. Tune in to hear how purpose, resilience, and proactive learning can shape a lifelong impact in regulated care.
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Episode 13 - Developing Effective Healthcare Training Programmes

In this episode of ComplyPlus™ Presents, Dr Richard Dune joins Lewis Normoyle to explore what effective training actually means in today’s health and social care sector. Moving beyond box-ticking exercises, they delve into the legal foundations of training, the real difference between statutory, mandatory, and CPD, and how to design and deliver impactful programmes that align with both regulation and frontline realities.
They also examine common pitfalls—from one-size-fits-all approaches to outdated guidance—and offer practical strategies for auditing effectiveness and building training around competency, safety, and person-centred care. Whether you're a provider, commissioner, or educator, this episode is a must-listen for anyone serious about getting training right.

Episode 12 - The Evolution of E Learning in Health and Social Care

In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle unpack the evolution of e-learning in health and social care, from early resistance to widespread adoption across the sector. They examine the challenges of digital transformation, changing attitudes toward compliance training, and the shift to blended learning models.
With insights shaped by the COVID-19 era and shifting workforce priorities, they discuss how instructional design, accessibility, and personalisation are redefining training. Tune in to learn how e-learning is reshaping the landscape of professional development and regulatory compliance.