ComplyPlus™ Presents: Navigating Health and Social Care Compliance

Episode 14 - From Crisis to Calling - A Conversation with Raymond Ruzvidzo

In this episode of ComplyPlus™ Presents, Dr Richard Dune is joined by Raymond Ruzvidzo to explore a remarkable journey through the health and social care sector, from frontline caregiving in the UK to professional training leadership in Canada. Together, they reflect on the personal experiences that sparked Raymond’s career and the lessons he learned while navigating regulation, workforce development, and cultural change.
With insights shaped by lived experience and cross-continental leadership, they discuss how values-driven care, compliance systems, and effective training can transform outcomes. Tune in to hear how purpose, resilience, and proactive learning can shape a lifelong impact in regulated care.
#HealthAndSocialCare #WorkforceDevelopment #TrainingLeadership #RegulatedServices #ComplyPlus #CareSectorInnovation #LeadershipJourney #ComplianceMatters

Episode 13 - Developing Effective Healthcare Training Programmes

In this episode of ComplyPlus™ Presents, Dr Richard Dune joins Lewis Normoyle to explore what effective training actually means in today’s health and social care sector. Moving beyond box-ticking exercises, they delve into the legal foundations of training, the real difference between statutory, mandatory, and CPD, and how to design and deliver impactful programmes that align with both regulation and frontline realities.
They also examine common pitfalls—from one-size-fits-all approaches to outdated guidance—and offer practical strategies for auditing effectiveness and building training around competency, safety, and person-centred care. Whether you're a provider, commissioner, or educator, this episode is a must-listen for anyone serious about getting training right.

Episode 12 - The Evolution of E Learning in Health and Social Care

In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle unpack the evolution of e-learning in health and social care, from early resistance to widespread adoption across the sector. They examine the challenges of digital transformation, changing attitudes toward compliance training, and the shift to blended learning models.
With insights shaped by the COVID-19 era and shifting workforce priorities, they discuss how instructional design, accessibility, and personalisation are redefining training. Tune in to learn how e-learning is reshaping the landscape of professional development and regulatory compliance.

Episode 11 - Mental Health in Focus – A Conversation with Farai Mabiza

In this episode of ComplyPlus™ Presents, Dr Richard Dune sits down with mental health consultant Farai Mabiza to discuss the growing need to prioritise mental health across all sectors, particularly in health and social care. Drawing from over 20 years of frontline experience, Farai shares his journey from nursing to founding Octrac Consulting, offering practical solutions for supporting mental well-being in the workplace.
They explore persistent stigma, misconceptions, and legal responsibilities around mental health, especially in high-pressure environments like A&E, policing, and immigration services. Tune in to uncover how awareness, education, and proactive workplace strategies can create healthier organisations and improve outcomes for staff and service users alike.

Episode 10 - FAQs About Statutory and Mandatory Training

In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle break down the confusion around statutory and mandatory training in health and social care. They explore the misconceptions, legal duties, and compliance gaps that many organisations face when relying on generic training lists.
Building on real client experiences and insights from regulatory practice, they explain the importance of distinguishing between legal obligations and role-specific requirements. Tune in to discover how a well-informed training strategy can drive compliance, improve outcomes, and support safer, more effective care.

Episode 9 - The Case for Regulating AI in Healthcare

In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle explore the growing need for AI regulation in health and social care. They discuss the ethical, clinical, and political implications of adopting AI technologies without proper oversight.
Drawing on recent global AI summits and Dr Dune’s background in clinical decision support systems, they highlight the risks of unregulated tools, the importance of transparency, and the role of UK regulators like NICE and MHRA. Tune in to learn why responsible adoption of AI in healthcare requires strong governance, clear frameworks, and a commitment to patient safety.

Episode 8 - Training Needs Analysis & Training Matrix for Compliance

In this episode of ComplyPlus™ Presents, Lewis Normoyle and Dr Richard Dune unpack how a robust Training Needs Analysis (TNA) and an effective training matrix drive regulatory compliance.
Discover the four-step TNA process, the KSA model, and the risks of box-ticking and outdated systems. Learn how to align training with business goals, close workforce gaps. Tune in to gain practical insights into compliance-driven workforce planning and discover how free tools on ComplyPlus™ can support your organisation’s development strategy.

Episode 7 - Who Cares for the Carers? A Conversation on Trauma and Resilience.

In this episode of ComplyPlus™ Presents, Richard Dune sits down with Helen Eivers to explore the challenges of modern healthcare training, frontline resilience, and emotional well-being. They discuss the evolution of nursing education, the mental toll of high-pressure roles, and whether current training models prepare healthcare workers for real-world demands.
Helen shares insights from her 40-year career, her experience leading NHS 111 during COVID-19, and the burnout that forced her to step away. She introduces practical techniques like NLP and havening to help healthcare professionals manage stress and improve patient care.
Tune in for a thought-provoking discussion on the state of healthcare training, emotional resilience, and the future of frontline well-being.

Episode 6 - Train the Trainer: Is It Right for Your Organisation?

In this episode of ComplyPlus™ Presents, Lewis Normoyle and Dr Richard Dune explore the Train the Trainer model. They discuss the benefits of in-house training, the challenges of maintaining quality, and its impact on compliance and workforce development.
Additionally, they break down the key factors to be considered before adopting this approach, the common pitfalls to avoid, and how a training management system (TMS) can streamline the process. Tune in to discover if Train the Trainer is the best way to enhance learning and development and if it is right for your organisation.

Episode 5 - What the ‘CQC Way’ Means for Providers – Hope or Hurdles?

In this episode of ComplyPlus™ Presents, Lewis Normoyle and Dr Richard Dune unpack Sir Julian Hartley’s vision for the “CQC Way” and what it means for health and social care providers. They explore the failures of the Care Quality Commission (CQC), the challenges of regulatory reform, and whether the proposed changes will bring genuine improvements or just more bureaucracy.
Richard shares insights on the structural barriers within CQC, the need for stakeholder engagement, and the importance of independent oversight in regulation. Tune in to gain insights into the future of health and social care compliance, governance, and regulatory accountability.