ComplyPlus™ Presents: Navigating Health and Social Care Compliance

Episode 8 - Training Needs Analysis & Training Matrix for Compliance

In this episode of ComplyPlus™ Presents, Lewis Normoyle and Dr Richard Dune unpack how a robust Training Needs Analysis (TNA) and an effective training matrix drive regulatory compliance.
Discover the four-step TNA process, the KSA model, and the risks of box-ticking and outdated systems. Learn how to align training with business goals, close workforce gaps. Tune in to gain practical insights into compliance-driven workforce planning and discover how free tools on ComplyPlus™ can support your organisation’s development strategy.

Episode 7 - Who Cares for the Carers? A Conversation on Trauma and Resilience.

In this episode of ComplyPlus™ Presents, Richard Dune sits down with Helen Eivers to explore the challenges of modern healthcare training, frontline resilience, and emotional well-being. They discuss the evolution of nursing education, the mental toll of high-pressure roles, and whether current training models prepare healthcare workers for real-world demands.
Helen shares insights from her 40-year career, her experience leading NHS 111 during COVID-19, and the burnout that forced her to step away. She introduces practical techniques like NLP and havening to help healthcare professionals manage stress and improve patient care.
Tune in for a thought-provoking discussion on the state of healthcare training, emotional resilience, and the future of frontline well-being.

Episode 6 - Train the Trainer: Is It Right for Your Organisation?

In this episode of ComplyPlus™ Presents, Lewis Normoyle and Dr Richard Dune explore the Train the Trainer model. They discuss the benefits of in-house training, the challenges of maintaining quality, and its impact on compliance and workforce development.
Additionally, they break down the key factors to be considered before adopting this approach, the common pitfalls to avoid, and how a training management system (TMS) can streamline the process. Tune in to discover if Train the Trainer is the best way to enhance learning and development and if it is right for your organisation.

Episode 5 - What the ‘CQC Way’ Means for Providers – Hope or Hurdles?

In this episode of ComplyPlus™ Presents, Lewis Normoyle and Dr Richard Dune unpack Sir Julian Hartley’s vision for the “CQC Way” and what it means for health and social care providers. They explore the failures of the Care Quality Commission (CQC), the challenges of regulatory reform, and whether the proposed changes will bring genuine improvements or just more bureaucracy.
Richard shares insights on the structural barriers within CQC, the need for stakeholder engagement, and the importance of independent oversight in regulation. Tune in to gain insights into the future of health and social care compliance, governance, and regulatory accountability.

Episode 4 - Richard’s Journey: From Farming Roots to Compliance Leadership

In this episode of ComplyPlus Presents, we spotlight Richard, co-founder of ComplyPlus™, as he shares his journey from a Zimbabwean farm to leading innovations in compliance and governance. He reflects on key moments, from aspiring lawyer to an accountant, his unexpected shift into nursing, and how his PhD in healthcare technology led to the creation of ComplyPlus™.He shares how his experiences shaped his vision for The Mandatory Training Group. We explore the transition from recruitment to governance and compliance, the evolution of digital learning, and how innovation is transforming the industry. Tune in to discover insights on leadership, technology, and the future of health and social care solutions.

Episode 3 – Building Resilience: A Decade of Growth and Innovation

In this episode of MTG Presents, we look back at the journey of ComplyPlus™ and its progress over the last ten years. Lewis Normoyle, our Chief Operating Officer, shares how the company moved from its roots in recruitment to becoming a leader in compliance and training solutions.
We discuss key moments, challenges, and strategies that helped shape the business, including how we adapted to market changes and created innovative tools like the all-in-one compliance platform ComplyPlus™. Learn how we’ve improved over time, responded to customer needs, and stayed ahead of trends in health and social care.
This episode also highlights the importance of combining training with compliance tools, listening to customer feedback, and planning ahead for regulatory changes. Join us for an insightful conversation about resilience, innovation, and the future of compliance and training.

Episode 2 – Adapting to Change in Health and Social Care

In this episode of MTG Presents, we take a closer look at what’s been shaping the health and social care sector in 2024. From the impact of junior doctors’ strikes and workplace concerns to Labour’s reform agenda, we discuss how these developments affect organisations and the increasing need for compliance tools like ComplyPlus™.
We discuss rising health inequalities, what needs to be done to address them, the role of AI and digital health tech in transforming the sector, and the hurdles still in the way. We also highlight how having strong processes, training, and compliance tools such as ComplyPlus™ is key to staying on top of regulatory demands.
Join us for expert insights on how organisations can adapt, stay compliant, and navigate the challenges ahead.

Episode 1 - Navigating Health and Social Care Compliance

In our debut episode, The Mandatory Training Group’s CEO, Dr Richard Dune, and COO, Lewis Normoyle, share how MTG evolved from a healthcare recruitment agency into a leader in compliance solutions. They dive into why compliance matters more than ever in the health and social care sector, exploring the impact on patient safety, staff retention, and organisational success.
From adapting to the Care Quality Commission’s new single assessment framework to managing the post-COVID shifts in care standards, they discuss MTG’s mission to make compliance straightforward for service providers. They also introduce the ComplyPlus™ platform, designed to simplify governance, compliance, and training and align with evidence-based care. Thus, it combines digital solutions with hands-on training to meet teams' unique needs.
This episode is about MTG’s approach to elevating care standards and building a culture of compliance. It is a must-listen for anyone navigating today’s health and social care challenges!