ComplyPlus™ Presents: Navigating Health and Social Care Compliance

Safeguarding Adults in Health and Social Care

In this episode of ComplyPlus™ Presents, Lewis Normoyle is joined by Dr Richard Dune to tackle one of the most critical issues in health and social care: safeguarding adults.From the legal duties in the Care Act 2014 to the safeguarding failures repeatedly flagged by the CQC, they explore why safeguarding is not just about recognising abuse but embedding a culture of vigilance, governance, and accountability.Dr Richard Dune breaks down the six safeguarding principles, the ten categories of abuse, and the workforce responsibilities at Levels 1–3. They highlight systemic failings such as poor training, missed capacity assessments, and collapsed governance, while also spotlighting today’s high-risk areas including self-neglect, domestic abuse, financial exploitation, and modern slavery.

DNACPR & ReSPECT in Care Settings

In this episode of ComplyPlus™ Presents, Lewis Normoyle is joined by Dr Richard Dune to unpack the legal, ethical, and practical challenges, highlighting the risks of misinterpretation through real-world cases such as Kathleen Gregory. They discuss CQC findings, governance failures, and why better training and digital systems are essential to safeguard lives. Practical takeaways for providers ensure compliance, clarity, and confidence in emergency decision-making. This episode examines the critical – and often misunderstood – issues around DNACPR (Do Not Attempt Cardiopulmonary Resuscitation) and ReSPECT (Recommended Summary Plan for Emergency Care and Treatment) in UK care settings.

CPD in Health and Social Care

In this episode of ComplyPlus™ Presents, host Lewis Normoyle is joined by Dr Richard Dune to explore the real meaning of Continuing Professional Development (CPD) in health and social care. Far beyond ticking boxes, CPD is about staying competent, confident, and safe in an ever-changing sector.They discuss regulatory requirements from the NMC, HCPC, GMC, and GDC, what activities genuinely count as CPD, and the common pitfalls that leave professionals scrambling at the last minute. Richard shares practical strategies on how to track, evidence, and reflect on learning so it supports both compliance and career growth.The episode also introduces the ComplyPlus™ CPD Tracker - a simple new tool designed to log hours automatically, store certificates, and make revalidation stress-free. Whether you’re a nurse, doctor, care worker, or manager, this conversation offers insights to make CPD purposeful and impactful.

ComplyPlus™ Legal Launch: Andrew Nyamayaro’s Legal Lessons Every Health or Care Provider Should Hear

In this episode of ComplyPlus™ Presents, Lewis Normoyle and Dr Richard Dune sit down with Andrew Nyamayaro – Director and Principal Solicitor at Tann Law Solicitors and the delivery partner for ComplyPlus™ Legal – to explore his journey from Zimbabwe to leading an award-winning UK law firm and supporting the health and social care sector.Together, they introduce ComplyPlus™ Legal – a collaboration that brings legal expertise, compliance training, and sector-specific resources in a single, streamlined service. From sponsor licences to CQC readiness, discover how it equips care providers to stay ahead of risks and strengthen governance where it matters most.Whether you’re starting out or scaling up, this conversation delivers hard-earned lessons, practical strategies, and industry insight – including Andrew’s reminder: “Buy an umbrella before it starts raining.”

Statutory & Mandatory Training: Making Sense of the Essentials for Adult Social Care Providers

In this episode of ComplyPlus™ Presents, Lewis Normoyle and Dr Richard Dune take a deep dive into mandatory and statutory training for adult social care providers. Building on their previous discussion around healthcare, they explore the difference between statutory and mandatory training, unpack how these requirements align with CQC regulations and the new Single Assessment Framework, and share practical strategies for evidencing compliance in a sector moving towards smart regulation.
From creating an effective training needs analysis to ensuring competency beyond certificates, the conversation explores how training directly links to outcomes, safety, and quality ratings, and why tick-box compliance is no longer enough. They also discuss role-specific training, induction, refresher requirements, and the importance of embedding learning into appraisals and supervision.
This episode provides practical guidance for managers, business owners, and care leaders who aim to transform training into a tool for continuous improvement and enhanced standards of care.

Data Protection in Health and Social Care: A Conversation with George F. Chawawa

In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle sit down with George F. Chawawa, a leading expert in UK GDPR compliance, data protection law and information governance, to explore one of the most overlooked areas in health and social care: data protection and UK GDPR.
They discuss what organisations often get wrong, from vague governance structures to unclear roles, and explain why getting it right is about more than policies and paperwork. With clear examples and practical insights, they cover DPOs, Caldicott principles, risk assessments and the real consequences of noncompliance.
A focused conversation for leaders, managers and providers ready to take data responsibilities seriously before the ICO steps in.

CSTF Statutory and Mandatory Training

In this episode of ComplyPlus™ Presents, Lewis Normoyle sits down with Dr Richard Dune to unpack the confusion around CSTF statutory and mandatory training in health and social care. Together, they explore the Core Skills Training Framework (CSTF), its origins, who it applies to, and why it's become a gold standard across the sector.
From legal foundations and CQC alignment to delivery methods and refresher intervals, Dr Richard Dune shares practical advice on moving beyond tick-box compliance and embedding training that actually improves care. They also tackle common myths, including whether eLearning alone is enough and how often training really needs to be refreshed.
An insightful conversation for anyone responsible for workforce development, compliance, or service quality in health and social care settings.

How to Keep Health & Social Care Policies Practical and Used

In this episode of ComplyPlus™ Presents, Lewis Normoyle sits down with Dr Richard Dune to explore why detailed policies often fail to improve everyday care. They discuss how policies can look impressive on paper but still leave services exposed during CQC inspections because they are outdated, generic, or simply not used.
Together, they explain what makes a policy useful, usable, and used and why clarity, accessibility, and regular reinforcement are essential for success. The discussion shares real examples of common pitfalls, from tick-box exercises to missing training links, and offers practical strategies to embed policies into induction, supervision, and daily routines.
This conversation provides clear, actionable insights to help any health and social care provider turn policies into living tools that drive safe, consistent, and high-quality care

Why domiciliary care providers are failing CQC inspections and how to fix it

In this episode of ComplyPlus™ Presents, Lewis Normoyle sits down with Dr Richard Dune to unpack why so many domiciliary care providers are failing CQC inspections and what it really takes to turn things around. From rushed visits and medication errors to poor governance and passive use of technology, the conversation explores the most common pitfalls putting services and service users at risk.
Drawing on real examples and years of frontline experience, they share practical strategies for strengthening leadership, embedding effective audits, and building a culture where safe, high-quality care is the norm. A frank and solutions-focused conversation for anyone committed to raising standards in health and social care.

Menopause and the Workplace: A Conversation with Lily Samuels

In this episode of ComplyPlus Presents, Lewis sits down with Lily Samuels; registered nutritionist, menopause specialist, and founder of Lily Samuels Nutrition; to explore how science, culture, and lived experience shape support for women’s health. From her nursing career in South Africa to leading menopause education in the UK, Lily shares insights on breaking the stigma, building supportive workplaces, and prioritising women’s wellbeing through nutrition and awareness.A powerful conversation on empathy, action, and reshaping the future of workplace health.